Announcements

Set up a recording for the auto attendant that provides announcements to callers.

Call Barge / Eavesdrop / Intercept

Listen in to an active call from another extension.

Call Block

Block inbound calls by the caller id.

Call Detail Records

Various reporting capabilities to see who called, when, call length, export to a csv file, and
call detail statistics.

Call Forward

Forward to another extension or to any phone number.

Call Monitoring

View which extensions are currently in a call. (see Active Extensions)

Call Pickup

For a particular extension or any extension that is currently ringing.

Queues

Load calls into queues so they can be answered in the order they came into the queue.

Call Recordings

Record all or some calls or parts of the call.

Call Routing aka Interactive Voice Response

Send the call in different directions or perform actions based on reading the caller ID info or
other call information. (see  Dialplan Manager )

Call Announced Transfer

Transfer the active call to another internal or external call. Also known as a warm transfer.

Call Blind Transfer

Transfer a call like a call was going into a call queue or from an ivr.

Call Transfer

Transfer a call.

Call Waiting

A beep while on a call and to toggle between two different calls.

Caller ID

Support for customization and supporting providers.

Conference

Set up voice and video conference calls, is optionally secure with a PIN number, and can
transfer current calls to a conference. Interactive conference control provides the ability to
see the list of callers in the conference and manage the volume, see who is talking, kick,
mute, unmute, deaf, undeaf, profiles, and controls.

Conference Center

Unlimited conference rooms with moderator and paticipants, pin numbers, call recording,
mute all, caller announce and more…

Configuration

While the admin configures the system in the web interface. The data is saved to the
database and can optionally be delivered to FreeSWITCH via XML files, or on-demand from
the database.

Contacts

Manage your contacts. Import contacts from Outlook CSV files. Export contacts to your
cell phone with QR Codes. It is also possible to add additional features like time cards and
invoices that can be related to the contacts.

Dial by Name 

Search by first name or last name to find extension numbers on the system

Directory
Do Not Disturb (DND)

Direct calls to voicemail by default however there is an option when using do not disturb
to send the call to an alternative destination.

Extensions

Create extensions for phones to register to and an option to receive emails on missed
calls.

Extension Summary

Summary of extension activity per domain such as misssed calls, answered calls, no
answer, inbound duration, outbound duration, number of outboud calls, number of
inbound calls and Average length of Conversation (ALOC). The summarized information
can be downloaded as a CSV file.

Fax Server

A virtual fax machine that can send and receive faxes with advanced features.

Follow Me

Allows calling multiple extensions or external numbers.

Hot Desking

A way to log in to another phone device and temporarily or permanently become another
extension. This is sometimes known as ‘hoteling’ and ‘extension mobility’

IVR Menus (Auto Attendant)

Create a structured interactive voice prompt for callers to use.

Monitor Calls

A virtual panel that agents can drag and drop transfer calls. Adjust call state from
available, on break, do not disturb and logged out.

Music on Hold

Allows multiple categories of music on hold that can be set globally or per domain. Can
inject additional audio on intervals such as ‘Your call is very important to us please stand
by’.

Operation Time

Paging

Page another extension with or without password

Parking

Send a call to an unused “park” extension. The caller listens to music on hold until another
extension connects to the call.

Recordings

Create and manage personalized recordings.

Ring Groups

Make one extension ring several extensions and an option to receive emails on missed
calls.

User and Group Management

Edit, change or add users of all permission levels.

Voicemail

Has ability to copy voicemails for other voicemail boxes when receiving a voicemail.
Additional features include voicemail to email and voicemail IVR. Forward add intro,
check box for multi-delete.

Voicemail to Email

Have voicemails sent to email.

Voicemail Transcription

Converts voicemails to text.
This is not a comprehensive set of features. A complete list would be many times larger.
More will be added as time permits.

Advance Features

Desktop and Mobile Apps

Our Mobile and Desktop APPs are Unified Communications Apps designed to provide business users
with features and benefits capable of transforming your company’s communications system into a real
powerhouse. Available on Android and iOS. Tightly integrated with our Phone Server. Experience
efficiency at its best on the Desktop and Mobile Unified Communications App.

Features

Includes almost all Basic Features

FAX

Receive and send faxes through the app

SMS

Receive and send text messages

Multiple Caller Ids

Change caller ID from a list of pre-defined phone numbers

Video Conferencing

Conduct video conferences among your colleagues